Fast UK-wide delivery for plumbing & heating professionals

Next working day service as standard across mainland UK. Priced by weight and postcode zone, with coverage to the Scottish Highlands, Islands and Northern Ireland.

Next day

Mainland UK delivery

99%+ UK

Postcode coverage

2:30 pm

Same-day dispatch cut-off

Up to 29.9 kg

Per parcel weight

Check delivery for your postcode

Enter a UK postcode and parcel weight for an instant delivery quote. All prices VAT-inclusive.

Postcode

Weight (kg)

Standard delivery is for parcels up to 29.9 kg. For consignments above this weight, please contact sales for a quote.

Delivery zones & times

UK-wide delivery with three coverage areas. Delivery times are subject to the appointed carrier and conditions.

Zone 1

Mainland UK

Next working day

All England & Wales postcodes plus Lowland Scotland (DD, DG, EH, FK, G, KY, ML, TD, KA excl KA27-28, AB1-30, AB39, PA1-19, PH1-3).

Zone 2

Northern Ireland

2 working days

All BT postcodes.

Zone 3

Highlands & Islands

2-3 working days

AB31-38, AB40-56, IV (all), HS, ZE, KW (all), KA27-28, PA20-78, PH4-44, PH49-50

Zone 4

Isle of Wight & Isles of Scilly

2-3 working days

PO30–PO41, TR21–TR25

Collection from our warehouse
is free of charge

You can collect your order from our warehouse at Unit G14, Silverbox House, East Lane Business Park, 56 Magnet Road, Wembley, London HA9 7FP.

Collection is by appointment only. Please call us on 020 8904 4832 and press 2 to arrange a collection slot before travelling to the warehouse.

We’re open 9am–6pm, Monday to Friday. Collection times are subject to staff availability, so please wait until your collection slot has been confirmed before you travel.

Delivery pricing

Per-parcel pricing by zone and weight band. All prices VAT-inclusive. Standard delivery applies up to 29.9 kg per parcel; for heavier consignments please contact sales.

PARCEL WEIGHT	MAINLAND UK	NORTHERN IRELAND	HIGHLANDS & ISLANDS	ISLE OF WIGHT & ISLES OF SCILLY
Up to 10 kg approx. 2 pumps	£10.00	£14.00	£14.00	£20.00
11 - 20 kg	£11.00	£19.00	£19.00	£25.00
21 - 29.9 kg approx. 8 pumps	£11.00	£22.00	£35.00	£41.00
Over 29.9 kg	Contact sales for a quote

All prices VAT-inclusive. Use the postcode checker above to confirm pricing for your delivery address.

Surcharges & exclusions

Additional charges may apply based on item dimensions, destination or special handling requirements. These are listed separately on your quote.

Ordering for Isle of Man, Channel Islands or Republic of Ireland?

These destinations are not part of our standard delivery. Please contact our sales team for a dedicated quote.

Before you order

VAT included

All prices shown on this page are VAT-inclusive. There are no further additions at checkout for standard deliveries within the published weight bands.

Cut-off time

Orders placed and paid before 2:30 pm Monday to Friday are dispatched the same working day. Orders placed after the cut-off, at weekends or on bank holidays are dispatched on the next working day.

Weight cap

Standard delivery applies to parcels up to 29.9 kg. For consignments above this weight, please contact our sales team for a dedicated quote.

Tracking

All parcels are tracked. You will receive a tracking number by email when your order is dispatched, along with delivery updates from the carrier.

Missed deliveries

If no-one is available to accept delivery, the carrier will leave a card and attempt redelivery the next working day. Nothing-to-collect fees may apply after multiple failed attempts.

Prices subject to change

All rates shown are indicative and may be revised in response to changes in carrier costs or operating conditions. Final pricing is confirmed at checkout.

Delivery times are estimates

Published delivery times are indicative only and subject to the carrier's service. We are not liable for consequential loss, lost sales or other indirect costs arising from late or delayed delivery. For time-critical orders, please contact sales to agree a dispatch plan.

Carrier service

We dispatch via the most economical carrier for your area. Once a parcel leaves our warehouse, delivery is in the hands of the carrier. We have no direct control over transit times, delivery windows or carrier operations. For enquiries after dispatch, please contact the carrier using your tracking number.

When responsibility passes to you

For consumer orders, risk passes when you take physical possession of the goods, in line with the Consumer Rights Act 2015. For trade customers, risk passes on delivery to the stated address or to your nominated carrier. Please inspect your parcel on arrival and notify us of any damage within 3 days.

Returns

BritTherm Limited

If you need to cancel an order or return an item, here is the short version. Full details are in our Consumer Returns and Warranty Policy at brittherm.co.uk/warranty-customers. This does not affect your legal rights under the Consumer Rights Act 2015.

Conditions

Change of mind returns must be unused, uninstalled, undamaged, in their original packaging, with all accessories. Once a pump is installed, the 14-day cancellation no longer applies. For faulty goods, the right covers a fault in the product as manufactured. It does not cover damage from incorrect installation, installation by an unqualified person, or failure to follow our pre-installation requirements. Contact us before returning anything, or the return may be refused. If you bought through Amazon or eBay, use that platform’s process or ours, not both for the same goods.

Timeframes

You have 14 days to cancel an online, phone, email, Amazon or eBay order, counted from the day you receive the goods. After you tell us, you have 14 days to send the goods back. Faulty goods can be rejected for a full refund within 30 days. Between 30 days and 6 months we treat the fault as present at delivery and offer a replacement. After 6 months you need to show the fault was there at delivery. Refunds are made within 14 days of us receiving the goods back, or proof that you sent them.

Who pays return postage

Change of mind: you pay return postage. Faulty or not as described: we pay reasonable return postage, but contact us to agree the method before you send anything. Wrong item sent: we pay. Damaged on arrival: note it with the driver, keep all packaging, and contact us as soon as possible with photos.

How to return

Tell us within 14 days by email to warehouse@brittherm.co.uk or by post. The cancellation form is in our Consumer Terms and Conditions. Contact us before sending, with photos where there is a fault or damage. Pack the goods securely in their original packaging with all accessories, do not stick labels on the product packaging, and mark the parcel with any returns reference we give you. Send it freight prepaid to:

BritTherm Limited, Unit G 14 Silverbox House, 56 Magnet Road, East Lane Business Park, Wembley, London, HA9 7FP

We accept deliveries 9am to 6pm, Monday to Friday. We inspect the goods and process your refund or replacement within 14 days

Your refund

We refund to your original payment method. A full refund includes standard delivery, but not any premium delivery upgrade. If goods have been used beyond what was needed to check them, we may reduce the refund to reflect the loss in value.

Returns contact:

warehouse@brittherm.co.uk 020 8904 4832

Looking for the 6-year product guarantee instead?

See how to register at brittherm.co.uk/guarantees.

Buying for a business?

Different returns terms apply. See our Business Returns and Warranty Policy at brittherm.co.uk/warranty-business-customers.