Privacy Policy

Welcome to BritTherm's privacy statement.

BritTherm Limited (trading as brittherm.co.uk) (hereinafter referred to as “BritTherm” or “us” or “we” or “our”) is committed to respecting and preserving the privacy of all of its customers and visitors to its website at www.brittherm.co.uk. This privacy policy sets out the basis on which any personal data BritTherm collects from you, or that you provide to BritTherm, when you use the Website, purchase goods and or services from us (whether online or through our catalogue, how that data will be processed by us and how we use and protect the information provided by our customers and/or users of the Website.

It is important that you read this privacy statement together with any other privacy statement or fair processing statement we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy statement supplements other notices and is not intended to override them.

Purpose of this privacy statement

This privacy statement aims to give you information on how BritTherm collects and processes your personal data through your use of this Website and in the course of our business, including any data you may provide through this Website when you submit an application for a credit account, or when you apply to be listed on our Website as a BritTherm Stockist, or when you contact us, or request information from us, or when you order any good through our Website .

The Website is not intended for children, and we do not knowingly collect data relating to children.

BritTherm reserves the right to update and amend this privacy policy at any time without notice. You are responsible for reviewing the privacy policy on each occasion that you visit our Website, and if you continue to use the Website after amendments have been made then you are deemed to have accepted the amendments.

If you follow a link from the Website to a third party’s website, this privacy policy will no longer apply. BritTherm is not responsible for the information handling practices of any third-party websites and recommends that you read the privacy policy specific to such websites.

By opening an Account with BritTherm, ordering goods from BritTherm or using and /ordering goods through our Website, you agree to the collection, use and disclosure of your information by BritTherm under the terms of this privacy policy.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Information About Us

BritTherm (trading as brittherm.co.uk) is a company registered in England and Wales with Company Registration Number 11400625, whose registered office is at Unit 14 Silverbox House, 56 Magnet Road, East Lane Business Park, Wembley, London, HA9 7FP.

If you have any questions about this privacy statement, or if you need further information including any requests to exercise your legal rights, please contact us using the details set out below.

a). Tel: +44 (0)20 8904 4832

b). Email: privacy@brittherm.co.uk

or write to us at:

BritTherm Limited, Unit 14 Silverbox House 56 Magnet Road, East Lane Business Park, Wembley, London, HA9 7FP

2. Collection of Information

Us collecting personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, maiden name, last name, title or similar identifier.

• Contact Data includes billing address, delivery address, email address and telephone numbers.

• Financial Data includes bank account and payment card details and bank accounts.

• Transaction Data includes details about payments to and from you and other details of products you have purchased from us.

• Technical Data includes information from your use of our Website and other technology on the devices you use to access this Website.

BritTherm may collect Usage Data about you when you contact us, whether by telephone, fax, email or post, and BritTherm may also collect any information you submit via any online forms, message boards, forums, surveys or any other interactive sections that may be on the Website from time to time. BritTherm may also collect information about your use of the Website and will use Cookies as set out in our Cookies Policy in the manner described below.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

Use of Information by BritTherm

We will only use your personal data where the laws permits and where we need to perform the contract we are about to enter into or have entered into with you; where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; or where we need to comply with a legal obligation.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

If you apply for a Trade Account with BritTherm, the information you provide will be used by BritTherm to verify your and/or your organisation’s identity and to process the Trade Account Application. BritTherm may also carry out Credit Reference Searches (details of which are set out under the Credit Reference Searches section).

We also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased goods from us and you have not opted out of receiving that marketing.We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

If you choose to ‘opt in’ to marketing information when opening an account with BritTherm, we may use your personal information for marketing & analytical purposes. This is to ensure BritTherm provide you with only the most relevant information and offers (in accordance with Disclosure of information by BritTherm to third parties) and maintain the best products and service. Marketing will normally be in the form of our brochure, mail, emails and SMS text messages with news, product promotions and other relevant content.

You can choose not to receive any marketing at all by not opting in or unsubscribing at any time regarding either a cash or trade account held at BritTherm. To opt-out or stop marketing simply email privacy@brittherm.co.uk

Unsubscribe links will always be included in our messages so that you can opt out without fuss. If you wish to receive e-receipts, quotations, monthly invoices, payment reminders and statements simply email privacy@brittherm.co.uk

BritTherm will keep your information secure by taking appropriate measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage. BritTherm will retain your information for as long as it is needed for the purposes set out in this privacy policy or as otherwise required by law. In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Credit Reference Searches

If you apply for a Trade Account and/or place an order with BritTherm, we may make enquiries (and share information) with credit reference agencies and any other third parties we deem necessary. When a search is made with a credit reference agency, they may provide both public information (including information from the electoral register and in relation to County Court judgments) and shared credit and fraud prevention information, and a footprint may be placed on your credit file by them, which may be seen by other companies and lenders. BritTherm makes such enquiries, and shares information with credit reference agencies and other third parties, to verify the identity of your organisation and/or any of its representatives that purport to act on behalf of your organisation and for assessing the application for credit, monitoring and managing your Trade Account (if any) and for the purposes of debt collection, tracing and fraud prevention.

Disclosure of information by BritTherm to third parties

BritTherm may share your information with credit reference agencies and other third parties (as described at the section above). BritTherm may also share your information with any of our associated organisations or business partners so that any information or products you have requested can be provided and for administrative and/or marketing purposes. BritTherm may also share your information with another organisation which buys or is interested in buying our business or assets, or to whom BritTherm transfers its agreement with your organisation, and in the course of any negotiations that may or may not lead to such a transfer or sale.

BritTherm may allow third party providers and contractors who supply goods or services to BritTherm, or who process information on our behalf, incidental access to your information. In such circumstances, we will endeavour to ensure that they keep your information secure and do not use it for their own purposes.

BritTherm will disclose any information provided if required to do so by law (such disclosure may be to enforcement authorities or to a third party in the context of actual or threatened legal proceedings) to the extent so required. Unless permitted or required to do so by law, BritTherm will not otherwise share, sell or distribute any of the information provided to us by you or your organisation without consent.

We do not transfer your personal data outside the United Kingdom.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

In some circumstances you can ask us to delete your data: see your legal rights below for further information.

Your legal rights: Part One

Under certain circumstances, you have rights under data protection laws in relation to your personal data.

Right to be informed.

• Right to access your personal data.

• Right to request that your personal data be corrected.

• Right to erase your personal data.

• Right to restrict processing of your personal data.

• Right to transfer your personal data.

• Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us and please see below.

Your Legal Rights: Part Two

You have the right to:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

• If you want us to establish the data's accuracy.

• Where our use of the data is unlawful but you do not want us to erase it.

• Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.

• You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.